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Shipping and Cancellations
What are the shipping charges?
We offer free shipping on all orders in India. For Cash on Delivery (COD) orders, we charge a minimum fee of INR 99.
However, for international orders, the shipping charges vary based on the size, weight, and destination of your order.ription
Can I change my shipping address after placing the order?
You can change your shipping address within 24-48 hours after placing the order. For this, please contact our customer service team drop us an email at contact@evaraa.co as soon as possible. Also, note that once the order is dispatched, changes to the shipping address are not possible.
Do you offer express shipping?
Yes, we offer the option of express shipping for faster delivery. However, note that additional shipping charges apply for express shipping. Please contact our customer service team contact@evaraa.co for more details.
How can I cancel my order?
To cancel your order, please contact our customer service team immediately drop us an email at contact@evaraa.co Note that cancellation may not be possible once an order is in transit.
Are there any cancellation charges applied?
No, we do not apply any cancellation charges if the order is canceled before it is processed or shipped.
Can you gift wrap my order?
Yes, we can gift wrap your order at additional charges. You can share your requirements with our customer care team via email contact@evaraa.co or contact us at .
Do you ship internationally?
Yes, we ship internationally to selected locations.
How many days does it take to deliver my order?
It usually takes 7-10 business days to deliver your order pan India. However, please note that the estimated delivery time may vary due to adverse weather conditions, national holidays, rallies, and processions.
Return & Refund
How can I return my order?
You can place a return request along with product images and videos at contact@evaraa.co within 24 hours of delivery. Please record a product unboxing video for us to rightly learn about the issue and process your return request (in case of any damage).
Also, make sure that the items are unused, in their original packaging, and in resalable condition. Note that customized items are not eligible for returns.
Can I return my order if I don’t like it?
We only accept returns on damaged or defective products. No returns will be accepted in case of size or quality issues. For any more queries, please contact our customer care team at contact@evaraa.co.
When will I receive a refund for my returned order?
Refunds are processed once we receive and inspect the returned item. If we find the product in its original condition, the refund is credited to the original payment method within 8-10 business days. Although we refund it as soon as possible, the bank may take some time to process it. Hence, please allow a few business days for the refund to reflect in your account.
Do you provide a reverse-pickup facility?
Yes, we offer reverse-pickup services for returns. Please contact our customer service team to schedule a pickup and provide the necessary details.
I have received a damaged product. Can I get it replaced with a new item?
Yes. If you receive a damaged product, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or refund based on the situation.
How and when can I contact the customer support team?
You can contact our customer support team ator drop us an email at contact@evaraa.co. We are available Monday to Saturday, from 10 AM to 7 PM. For more information, please check out ourContact page.
About Our Products
How should I clean my products?
To clean your product, use a soft, dry cloth to gently wipe away dust and dirt. Avoid using harsh chemicals or abrasive materials as they could damage the finish.
What materials are used in crafting Evaraa’s products?
We mainly use high-quality resin and marble dust to craft our products to ensure durability and excellent finish for our products.
Does Artarium provide any warranty for its products?
We offer a warranty on our products against coloring and finishing defects. The duration and terms of the warranty vary by product. Please refer to the specific product warranty information provided along with the package or contact our customer service team for more details.
